Policies

CANCELLATION POLICIES

REFUNDS OR RETURNS,

DIRECT SALES

We do not make refunds, however, we honor the payment that has been made. Once the client decides to change the date, for any reason, a new date will be blocked, which will be subject to availability. If the client chooses a date in which a high season rate has to be adjusted, the client would only pay the difference.

SALES IN ONLINE AGENCIES OTA'S

• Under the agreement with the platforms, the ideal would be to offer alternative rates such as refundable and non-refundable rates.

• If guests wish to request refunds or cancellations, reception staff should redirect and guide them as far as possible with their respective platforms. So that they can be managed directly with the platform.

• All reservations that have not been cancelled in advance No shows will be charged a 100% penalty.

PRIVACY POLICIES

Casa Love reserves the right to maintain ethical practices in all of our operations, as the use of the information we receive is considered essential, since we only require the name of the reservation holder and a telephone number upon entry. The information collected from the identifications we request upon entry is used exclusively for identification.

We do not request card information, since the room is guaranteed by means of transfers or deposits that the client makes to our account.

We are committed to ensuring that the personal information we collect is protected from public access; we do not sell or rent it to third parties.

SUSTAINABILITY POLICIES

At Casa Love we are committed to working on developing sustainable practices that promote environmental care in our surroundings.

With which we assume the following responsibilities.

• Preserve the environment, respecting and caring for local flora and fauna.

• Involve guests, collaborators, suppliers and the local community in the rational use of resources.

• Promote reuse, separation, and recycling among guests and employees to ensure proper waste management.

• Use of biodegradable products

• Promote the rational use of energy

• Comply with sustainability laws, rules and regulations

• Consume and promote locally sourced products and services.